Introduction

Our website is committed to protecting the privacy of our users and visitors.

This policy applies when we are responsible for controlling the personal data of our users and visitors, meaning we determine how and why their personal data is processed.

Our website has privacy controls that allow users to specify their preferences regarding direct marketing communications and the publication of their information.

In this policy, “we,” “us,” and “our” refer to ECO ENERGY IMPROVEMENT. For more information about us, please refer to Section 9.

How we use your personal data

2.1 This section outlines the following information: (a) the types of personal data we may process; (b) the source and specific categories of personal data we obtained indirectly; (c) the purposes for which we may process personal data; and (d) the legal bases for processing.

2.2 We may collect usage data, including your IP address, location, browser type, operating system, referral source, length of visit, page views, website navigation paths, and information about the timing, frequency, and pattern of your service use. We obtain this data through our analytics tracking systems and process it for analyzing the use of our website and services. Our legitimate interest in monitoring and improving our website and services is the legal basis for processing this data.

2.3 We may process your account data, including business, enquirer, and affiliate account data, for the purpose of operating our website, providing our services, operating our affiliate program, ensuring website and service security, maintaining database backups, and communicating with you. The legal basis for processing this data is (a) the performance of a contract between you and us, or taking steps to enter into such a contract at your request; and/or (b) our legitimate interests in properly administering our website and business.

2.4 We may process information that you post for publication on our website or through our services, such as business listings and reviews (referred to as “listing and review data”). The purpose of processing this data is to enable publication and administer our website and services. The legal basis for processing this data is:

2.4 We may process information that you post for publication on our website or through our services, including business listings and reviews (“listing and review data”). The processing of this data is necessary for enabling publication and administering our website and services. In cases where you provide health-related information regarding social security benefits received, we will only process such information to the extent necessary to comply with our or your obligations under social security law.

2.5 We may process information contained in enquiries you submit to us about our services (“enquiry data”). This processing is necessary for offering, marketing, and selling our services to you. We may also process health-related information to determine eligibility for special tariffs.

2.6 We may process transaction data, including contact and transaction details, for the purpose of supplying purchased services, making affiliate payments, and maintaining proper records of transactions. The legal basis for this processing is either the performance of a contract between you and us or our legitimate interest in administering our website and business.

2.7 We may process notification data you provide for the purpose of subscribing to our email notifications and/or newsletters. This processing is based on your consent.

2.8 We may process your personal information from any communication sent to us or by us, including phone calls (“communications data“). This data may include the content of the communication and its associated metadata. Metadata associated with communication made through our website’s contact forms will be generated by the website. We process this data for the purpose of communication, call recording, and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, as well as communication with businesses, enquirers, affiliates, and other website users.

2.9 We may process any of your personal data identified in this policy as necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

2.10 We may process any of your personal data identified in this policy as necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.11 In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another natural person.

2.12 Please do not provide us with any other person’s personal data unless we prompt you to do so.
Providing your personal data to others3.1 After you make an enquiry, we may disclose your enquiry data to one or more of the businesses we work with for the purpose of enabling them to contact you so that they can offer you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it. A directory of businesses is published on our website

3.2 We may share your personal information with our suppliers and subcontractors falling under the following categories: (a) hosting service providers and (b) communication service providers, including those offering call recording services.

3.3 When you use our website, some of our suppliers may place cookies on your computer, which may grant them access to your usage data. The details of these service providers are mentioned in our cookies policy.

3.4 We may reveal your personal data to our insurers and/or professional advisors as and when required to obtain or maintain insurance coverage, manage risks, acquire professional advice, or establish, exercise, or defend legal claims in court proceedings or in administrative or out-of-court procedures.

3.5 Apart from the particular disclosures of personal data mentioned in this section, we may disclose your personal data whenever it is necessary to comply with a legal obligation, safeguard your vital interests or those of another natural person. We may also reveal your personal data whenever it is required to establish, exercise, or defend legal claims in court proceedings or in administrative or out-of-court procedures.

Retaining and deleting personal data4.1 This Section sets out our data retention policies, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. such third party will act as a data controller in relation to the enquiry data that we supply to it. A directory of businesses is published on our website

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


4.3 We will retain your personal data as follows:

(a) in the case of enquiries which do not result in a successful referral, enquiry data will be retained for a minimum period of 1 years following the date of submission of the enquiry, and for a maximum period of 2 years following that date;

(b) in the case of enquiries which do result in a successful referral, enquiry data will be retained for a minimum period of 6 years following the date of the submission of the enquiry data, and for a maximum period of 7 years following the end of your relationship with us;

(c) irrespective of whether an enquiry results in a successful referral, any health data included in enquiry data will be either deleted or combined with other data such that it ceases to be health data not more than 6 months following the date of submission of that data;

(d) listing and review data will be retained for as long as it remains published on our website, and for a maximum period of 7 years following the end of the publication period;

(e) usage data will be retained for a period of 26 months following collection; and

(f) all other personal data (including account data, transaction data, notification data and communications data including call recordings) will be retained for a minimum period of 6 years following the date of collection of the data, and for a maximum period of 7 years following the end of your relationship with us.


4.4 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.


5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.


5.3 We may notify you of significant changes to this policy by email.

Your rights

6.1 In this Section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

6.2 Your principal rights under data protection law are:

(a) the right to access;(b) the right to rectification;(c) the right to erasure;(d) the right to restrict processing;(e) the right to object to processing;(f) the right to data portability;(g) the right to complain to a supervisory authority; and(h) the right to withdraw consent.

6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by contacting us via the contact form.

6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.9 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.12 You may exercise any of your rights in relation to your personal data by written notice to us.

Security

7.1 All personal data that we receive into our systems from our website forms or from our partners is transmitted in encrypted form; and personal data that we store in our core platform, and all call recordings, are encrypted at the file system level.

7.2 Our databases are protected by firewalls and access control mechanisms.

7.3 We regularly and systematically anonymise sensitive personal data that we no longer require.

7.4 The systems and security measures that we use are subject to regular vulnerability checks and audits.

Cookies

8.1 See our cookies policy for information about how we use cookies on our website.

Our details

9.1 This website is owned and operated by ECO ENERGY IMPROVEMENT

9.2 We are registered in England, and our registered office and principal place of business is at 61 Hazelemere Roads, Slough, United Kingdom, Slough, United Kingdom


9.3 We welcome your feedback and questions. If you wish to contact us, please do so:

(a) By post, to the postal address given above;

(b) Using our website contact form;

(c) By email via ecoenergyimprovement@gmail.com

(d) by telephone, on +44 7715 032070