Privacy Policy

We at Eco Energy Improvement value your privacy and are dedicated to keeping your personal information safe. This Privacy Policy tells you how we gather, use, and protect your information when you visit our website or use our services.

The information we gather

We may gather the following information when you apply for a grant or use our services:

• Information about yourself, like your name, email, phone number, and address.
• Information about the property, such as its EPC rating, heating system, and insulation condition.
• Information on who is eligible (benefits received, household income, and landlord approval if needed).
• Technical information like your IP address, the type of browser you use, and cookies that help the site run better.

What We Do with Your Information

We use your information to:

• Check to see whether you qualify for federal energy programmes.
• Handle applications and set up surveys and installations.
• Talk to you about your application or service.
• Make our website and the experience for customers better.
• Follow the rules and laws that apply to you.
• We will never give your information to other people.

Giving Out Your Information

We can only share your information with:

• Installers, surveyors, or energy assessors who are certified and working on your application
• Government agencies and energy companies are in charge of the grant programmes.
• Service companies who assist us in running our systems and website
• All of our partners must protect your data.

Keeping data safe

We take the right technical and organisational steps to protect your data. But we can’t promise complete safety because no internet system is 100% safe.

Data Retention 

We will only keep your data for as long as we need to offer services, follow the law, and settle disputes. After this, your data will be safely destroyed.

What You Have the Right To

 You have the right to:

• Get to the personal information we have about you.
• Ask for changes to wrong information.
• Ask for your personal information to be deleted (unless the law says you have to keep it).
• Take back your permission for marketing messages.
• Complaint to the Information Commissioner’s Office (ICO) if you believe your data has been exploited.

Cookies

 Cookies are used on our website to make it run better and make it easier for users to use. Your browser options let you control or turn off cookies.

Changes to This Policy

We might change this Privacy Policy now and then. This page will include updates with the most recent revision date.

Get in Touch

Please get in touch with us if you have any queries regarding this Privacy Policy or how we utilise your information.